We will always try to fulfil an order however there may be reasons an order cannot be fulfilled and we reserve the right not to accept an order. For an example we may not accept an order for one of the following reasons:
- The product you ordered is unavailable from stock.
- We are unable to obtain authorisation for your payment.
- The identification of a pricing or product description error.
We will inform you as soon as we can if we are unable to fulfil an order. Order acceptance and the completion of the contract between you and us will take place on the dispatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Order Cancellation.
You can cancel an order at any time up to the point of dispatch. Contact us by email or telephone and we will refund your card and cancel the order. Once the order has been dispatched you can still return the product. See Returns & Shipping Damages below.
Pricing & Description Errors
All product details entered on the site have been entered with due care however there may be errors. Where a description error becomes obvious we will contact you in order to establish if you wish to cancel the order – in which case we will refund payment in full. Where a pricing error occurs, if the price is understated we will dispatch the order and refund the balance. Where the price is overstated we will contact you and determine if you wish to pay the balance or cancel the order. NOTE: Order acceptance occurs at the point of product dispatch – we reserve the right not to fulfil an order where a pricing error has occurred.
Payment & Delivery Information
Payment by credit card:
We accept most major credit and debit cards including Visa, Mastercard, Delta, Switch and Solo.
Your card is debited at the point of order. In the event of an item being out of stock we will email you with an estimated delivery date, at which point you can decide if you want to wait or cancel.
At all times items are dispatched within 3 working days of receipt of order and should therefore arrive in about 7 days at the latest. All items will require a signature on delivery. We do make a charge for Postage & Packing (see Postage). If we have to split an order because an item is out of stock we will charge P&P on the first delivery only. For instant dispatch or gift wrapping, please contact us.
Returns & Refunds
We take pride in our customer service. If you are dissatisfied with your purchase please return it to us along with your order number. Provided it arrives back in its original condition and within 28 days, we will be happy to arrange a replacement or refund of the item. (Let us know which). If you do wish to exchange a product we will send you the item free of any additional charges. Also please clearly state the reason for return – it will help us to ensure our website and quality of products meets our customers’ expectations.
You can phone or email us using the details on the contact page.